Help and FAQs
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Support hours: Monday-Friday, 7am-3pm EST
Orders & Shipping
Once you’ve completed your purchase, we will send you an Order Confirmation email.Please check your junk mail or spam folders if you can’t find it. Otherwise, contact via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
Order processing times vary depending on the product and location. Typically, it takes 3-5 business days to process an order before it is shipped. You will receive a confirmation email with tracking details once your order has been dispatched.
Where to track?
- Log into your account and check status
- Check your email for tracking information
Once your order is confirmed, we cannot make changes for your order. If you have any questions, please Contact Us.
To cancel your order, please contact our customer support as soon as possible. Cancellations may only be possible before the order is processed or shipped.
Return & Exchange
We hope that you will be satisfied with your order. However, if you change your mind returning an item couldn't be easier.
You can
Order processing times vary depending on the product and location. Typically, it takes 1-3 business days to process an order before it is shipped. You will receive a confirmation email with tracking details once your order has been dispatched.
Once your order is confirmed, we cannot make changes for your order. If you have any questions, please Contact Us.
Our return policy allows returns within 7 days, provided the item is unused and in its original packaging. Some exclusions may apply. Please review our return policy for more information.
To cancel your order, please contact our customer support as soon as possible. Cancellations may only be possible before the order is processed or shipped.